Name: Petal Sweet Cleaning
Price range: $$

1. Introduction to 1st house & Cleaning Order (trainee watches, 2 houses – follow only)

2. How to greet the client, arriving at the homes, always announce yourself when entering. (Etiquette Guideline)

3. Discuss Phone etiquette, how the office will reach them while cleaning a home. Also discuss phone use (DON'T USE CUSTOMER PHONE UNLESS EMERGENCY, no non emergency cell phone use during work time)

4. Discuss bathroom protocol (guest bathroom or half bathroom, never use the master bathroom)

5. Discuss expectations for not using the client's personal belongings, including eating the client's food.

6. Discuss expectations for lunch breaks, including being prepared for the day with food packed, etc.

7. Product demonstration (Cleaning Product Specifications)

8. Confirm they are clocking in and out correctly on maid central and confirm their location services are turned on.

9. Discuss where to meet tomorrow (arrange time & place if not the office, inform the office if you are meeting off site to get started)

10. Discuss Baseboard Safety - Equipment should never touch or come in contact with baseboards or the base of any furniture. It will cause damage. Clean as close as possible without making contact. These areas need to be dry dusted or hand wiped with microfiber or appropriate dusting tools only

Day One Checklist & Evaluation Form

Follow Checklists Daily

Day 1 - Checklist & Evaluation Form

*Remember to follow the cleaning order.

Day One Evaluation Form

*If they score an F on any category call the office immediately to discuss.

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